With two locations in Liverpool, Tiger Rock is critically acclaimed for its contemporary take on Asian cuisine. Driven by their passion for fresh flavours, managing director Vikki Teh and the team at Tiger Rock are well known for their Thai, Chinese, Malaysian, Singaporean and Vietnamese dishes served with a twist.
"We have everything on one platform"
"Consistently excellent customer service"
With an emphasis on Asian hawker street food, Tiger Rock offers casual dining in a city centre location with a full bar and cocktail menu. With the introduction of lockdown and having to close their doors, Tiger Rock has responded to the challenge by introducing a takeaway collection service.
With the need to diversify Tiger Rock also introduced the Online Ordering app to provide a takeaway service to their customer base.
Seamless integration means that there’s no need for the team to take orders from one system and input them into the EPoS. All orders are received and processed with no manual intervention.
The app is a fully responsive web application, customers can easily place their order no matter which device they use, mobile, tablet or desktop. Vikki loves the simplicity “the ordering process for customers is very quick and efficient and the integration means there’s no room for human error”
As well as making life easier for customers the kitchen staff can work more efficiently too. The Ordering App limits the number of collection orders that can be taken based on flexible time slots, meaning collections can be spaced out and the kitchen is not bombarded with orders.
One of the reasons that Vikki and the team chose Tapa PoS over other systems was the integration with ResDiary which allows detailed information to be shared seamlessly between both systems. Bookings and walk-ins are clearly communicated between the two, allowing for a smooth service. Meal status and updates are communicated instantly meaning bookings are optimised and tables can be turned and resold quickly which is ideal for a fast-casual service restaurant such as Tiger Rock.
“Customer information is shared between the table reservation system and the EPoS which means staff have a clear view of what is happening in the restaurant, and because online deposits are automatically transferred when seating guests we no longer have issues reconciling deposits.”
For most people running one restaurant is a challenge but as Vikki explains “With two busy restaurants and big teams to manage we needed our business systems to be fully integrated” EPoS systems have become the ultimate tool to lever a competitive advantage “With the introduction of integrated ResDiary table reservations and the Online Ordering app we now have seamless processes, reduced human errors and increased our efficiency”.
“less mistakes and really has saved us money”
Best EPoS system
Our PoS systems are set up to work around exactly how you want to run your business, not the other way around and we value the importance of business relationships and helping our customers expand and flourish.
Vikki has no hesitation in recommending Tapa PoS to other businesses and has been impressed by the support provided “Implementation of the new system after lockdown was seamless. The team was always available for any queries we had during office and out of office hours.”
To find out how Tapa PoS can help your business schedule a demo with our hospitality experts